The terms-of-use are updated and you agree to check the updates whenever you visit the site or links. The privacy-policy terms are to be read, understood and agreed in conjuction with the terms-of-service, disclaimers and other policies.Please read terms-of-service... Please read data-protection-policy... Please read services-level-agreement... Please read master-services-agreement...
You/User(s): may be used interchangeably with, and refers to: yourself and/or client/customer and any employees or contractors of said client to which this Policy applies.We/Us: may be used interchangeably with, and refers to: ViaGuru Business., dba ‘ViaGuru’ (vendor) and any employees or contractors working on behalf of ViaGuru Business. Services: refers to all ViaGuru components, ancillary component features, and any/all associated services that are under agreement with clients. We are technology, development, operations and marketing technology managed services providers and not publishers. The user is the author, origin and publisher. Information/ Content/ Data: terms referring to proprietary data owned by the client/customer under non-disclosure agreement.
What this policy covers?
Data protection is important to ViaGuru, and so is being transparent about how we collect, use, store and protect data. This policy is intended to help you understand:1. What data we collect about you? 2. How we use the data we collect? 3. How we share the data we collect? 4. How we store and secure data? 5. How to access and control your data?
What information we collect about you
How we use information we collect?
You/User(s): How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you:To provide the Services and personalize your experience: We use information about you to provide the Services to you, including processing transactions with you, authentication when you log in, providing customer support, and operation and maintenance of the Services. For research and development: We are always looking for ways to make our Services smarter, faster, more secure, integrated, and useful to you. We use collective learnings about how people use our Services and feedback provided directly to ViaGuru to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We send email notifications when you or others interact with you on the Services, for example, when you are @mentioned on a page or ticket or when a task is assigned to you. We also provide tailored communications based on your activity and interactions with ViaGuru. Additionally, we send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services and in most cases you cannot opt out of them. To market, promote and drive engagement through our website and Services: We use your contact information and information about how you use the website and Services to send promotional communications that may be of specific interest to you. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. These communications are directly from ViaGuru to you and will never include any third party. Customer support: We use your information to resolve technical issues you may encounter, to respond to your requests for assistance, to analyze crash information, and to support, repair and improve the Services. For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies. With your consent: We use information about you (where you have given ViaGuru consent to do so) for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote on our website, with your permission. Legal basis for processing: If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable EU laws. The legal basis depends on the Services you use and how you use them. This means we collect and use your information only where: We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services; It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests; You give ViaGuru consent to do so for a specific purpose; or We need to process your data to comply with a legal obligation; or There is culpability and we need to share information with enforcement agencies under an court-order. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
How we share information we collect??
How we store and secure information we collect?
You/User(s): Services Information storage and securityWe use external host data-centers around the world to host the information we collect, and we use technical measures to secure your data. For more information on where we store your information, please see our Cloud hosting infrastructure page. While we implement industry best-practices and safeguards designed to protect your information, including encryption of in-transit data and at-rest data, it is not possible to ensure absolute data security. Due to the inherent risks of the Internet, we cannot guarantee that data, during transmission via the Internet or while stored on our systems or otherwise in our care, is 100% safe from intrusion and breach. Nobody can guarantee that. Marketing Information storage and security We use Google Analytics, Social Native or Client Platform Dashboards to track marketing and returns performance metrics for campaigns. How long we keep information How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. Account information: We retain your account information for as long as your account is active, and for a reasonable period thereafter in case of future Services reactivation. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services – not to specifically analyze personal characteristics about you. Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we will continue to display messages you may have sent to other users, and will continue to display content you provided. Marketing information: If you have elected to receive marketing emails from ViaGuru, we retain information about your marketing preferences for a limited period of time, starting from the date you last expressed interest in our Services (such as when you last opened an email from ViaGuru or ceased using your ViaGuru account). You may un-subscribe at any time.
How to access and control your information?
Permitted Use and Restrictions
Your Access to the Site
Access to site is given after double opt-in verification of email, mobile and any other KYC information that may be required for use. It may vary service to service as per access levels. Access is at our sole discretion only and can be revoked for violation of terms and policies or as we deem fit, without giving any reasons there-of.
Accounts & Passwords
Keep your account information safe with yourself. We advise you not to disclose any information that can bring harm to you or others, for e.g. do not publish your home location, email address, mobile number, date of birth etc. in the public domain as it has a risk of misuse.
We take zero-trust security precautions to protect information that you may have entered while joining. We do not share with any 3rd party. We monitor the online service, usage and host for security breach at all times, but nothing is safe in today's world. We try to do out best to protect all digitial assets from cyber-attacks.
We do not use adveritising tracking nor track visitors viewing habits. We only use google analytics and track regular metrics. We track bad-behavior for security and protection of users, digital assets and access. Users visiting our sites from E.U or U.S may not find content that is useful to them, as we are a Asia focused service. Nevertheless, we do our best to implement GDPR (EU), US-CCPA privacy laws protocols for those who may still decide to visit. We are based in India and comply with the local law as part of operating jurisdiction.
Unauthorized Use of the Site
Do not use any part of the service or site for any illegal purpose, hatred, mis-information, abuse, violence, drugs, crime, etc. You will loose access with no-refund. Please report any violations that you see, so that immediate take-down can be taken by the site admin. Please help in keeping the digital world clean and community true.
No Financial, medical, earnings advice or claims provided
Do not make any false claims to mislead others.
If you have questions or concern about how your information is handled, please direct your inquiry to us. Contact or raise a support ticket if you are a verified registered user or client. There is no physical location to send a postal letter - only digital communication.